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J and L Medical Services

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Customer Service

Customer Service & Documentation Manager

"I have been with J&L Medical Services since 2005. It is my goal that all patients and referrals receive an excellent quality of Customer Care based on experience, knowledge and empathy. Customer Service strives to meet the needs of our patients as efficiently as possible.." 


Kathy Rivera
Lead Customer Service Representative


Service & Dispatch Manager

"As the Service Manager at J&L Medical Services, I strive to provide our customers with respectful, informative service. Our reputation is built on our knowledge, experience and superior customer service, and I work closely with our staff every day to ensure that reputation is only enhanced. It is my goal to offer our customers empathy and assistance in maintaining a high quality of life."

Purchasing & Warehouse Coordinator

"As the warehouse manager and 10 year employee of J&L Medical Services, I take great pride in the superior quality of the equipment we provide our patients. I get great satisfaction from knowing that the patients have what they need to remain independent in their homes." 


Sales Manager

"I have been a dedicated employee with J&L Medical Services for over 9 years. As the Manager of the Sales Department one of my goals is to assure all of our patients and referrals receive excellent care with J&L Medical Services. To ensure this, my team and I stay informed of new products and services that would benefit or assist our patients with their activities of daily living and bring that information forward to our referrals." 

Sales Representative

"I started with J&L Medical Services as a Service Technician, and as they grew, my position within the company grew. I began with servicing the local area via 1 store, to expanding throughout all of CT with 5 locations. I've been working in the Hartford area since day one of that location opening.... 6 years ago! I've been privileged to help care for patients in Hartford county , as well as Middlesex County. I really enjoy assisting patients, in our local community. It's an honor to help educate our patients, so they receive the proper care and equipment they need, to improve their everyday quality of life!"

If you need assistance, or have questions, please feel free to contact me either by phone or email listed above. Remember: "If you see someone without a smile, give them one of yours!" Have a great day! 

Sales Representative

"Our industry is facing new challenges each and every day making it harder to offer the same level of service as in the past. I'm committed to ensuring that all of my referrals and patients will receive our high level of satisfaction. Please know I'm available by phone or in person to answer all of your questions."

Sales Representative

"I am extremely excited and proud to be part of the team at J&L Medical Services. With the knowledge of our staff combined with my experience in the Western Mass area, the West Springfield office has proven to be a success! I will never stop working to exceed your expectations."




Fulfillment Department Manager

Order Processing Department

Order Processing Department Manager

"As Manager of the Order Processing Department, I pride myself on a strong work ethic to achieve our department goals and support the company with excellent customer service skills. Working with J&L Medical Services for over 7 years, I have been provided with a strong skill set in the DME field that enables me to facilitate and assist in all aspects of our company."




"As the COO of J&L Medical Service I strive to meet the needs of our patients and referrals by building a strong team of service oriented individuals that are passionate about what they do. We know there are many considerations when choosing a DME company to care for your patient, yourself, or a family member. It is my goal to ensure you made the right decision by choosing J&L Medical Services for your homecare needs."




Lorraine Halibozek



Accounting Coordinator

"I have been with J & L Medical Services from our very start in March 2003. My duties include Accounts Payable and financial processes related to Accounts Receivable."

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Stop in and visit us today! We are located at
199 Park Road Ext, Suite A Middlebury, CT 06762

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